Refund and Returns Policy for Conaclimatee
Effective Date: January 4, 2025
Conaclimatee is committed to ensuring customer satisfaction. Please read our refund and returns policy carefully before making a purchase.
1. Return Eligibility
Products can be returned within [30] days of the purchase date. To be eligible for a return, the item must be:
- Unworn, unused, and in its original condition.
- In the original packaging, including all tags and certificates.
2. Return Process
To initiate a return, please follow these steps:
- Contact our customer support team at info@conaclimatee.com or call us at (936) 598-5055 to request a return authorization.
- Include your order number, the reason for the return, and photos of the item if required.
- Pack and send the item back to our address: 185 County Rd #2572, Center, Texas.
- Once we receive the returned item, we will inspect it and process your refund (if applicable).
3. Refunds
- Processing Time: Refunds will be processed within [5-7] business days of receiving the returned item.
- Original Payment Method: Refunds will be issued to the original payment method used at the time of purchase.
- Shipping Fees: Return shipping fees are the responsibility of the customer unless the product was defective or damaged.
4. Non-Returnable Items
Certain items, such as sale items, custom-made products, and accessories, are not eligible for returns or refunds.