PRIVACY POLICY

Effective Date: February 25, 2025

At CONACLIMATEE, we prioritize the protection and confidentiality of our customers’ personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or make a purchase.

1. INFORMATION WE COLLECT

  • Personal Information: Name, email address, phone number, billing and shipping address, and payment details when placing an order.

  • Browsing Data: IP address, device type, browser type, and site activity through cookies and tracking technologies.

  • Communication Data: Any correspondence via email, customer service interactions, or reviews you submit.

2. HOW WE USE YOUR INFORMATION

  • Order Processing: To fulfill your purchases, process payments, and arrange deliveries.

  • Customer Support: To assist with inquiries, handle returns, and provide updates on orders.

  • Marketing & Promotions: To send exclusive offers, newsletters, and updates if you opt in.

  • Website Improvement: To enhance user experience by analyzing site traffic and customer preferences.

  • Security & Fraud Prevention: To detect and prevent fraud, unauthorized access, and other illegal activities.

3. HOW WE PROTECT YOUR INFORMATION

  • We implement industry-standard encryption and secure payment gateways to protect financial data.

  • Customer information is stored on secure servers with restricted access.

  • We do not sell, rent, or trade your personal data with third parties.

4. COOKIES & TRACKING TECHNOLOGIES

  • We use cookies to improve site functionality, remember user preferences, and track browsing behavior.

  • You can disable cookies in your browser settings, but this may affect website performance.

5. THIRD-PARTY DISCLOSURE

  • We may share necessary data with trusted third-party service providers (such as payment processors and shipping carriers) to facilitate transactions.

  • Legal compliance: We may disclose information if required by law or to protect our rights.

6. YOUR RIGHTS & CHOICES

  • Access & Correction: You may request a copy of your stored personal data and update inaccuracies.

  • Opt-Out: You can unsubscribe from marketing emails at any time.

  • Data Deletion: You may request the deletion of your data, subject to legal and transactional obligations.

7. CHILDREN’S PRIVACY

  • Our services are not intended for individuals under the age of 18. We do not knowingly collect data from minors.

8. POLICY UPDATES

  • We reserve the right to modify this Privacy Policy. Updates will be posted on our website with the latest effective date.

9. CONTACT US For any privacy-related inquiries, please contact:

Thank you for trusting CONACLIMATEE with your personal information.